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Settings → Language lets you rewrite every piece of text the chat widget shows — useful for translating the widget into your store’s language, or simply changing the tone of voice.
Language settings screen with chat widget labels and system messages

Chat widget labels

System messages

Edit any field and click Save. Use Reset to restore all labels and messages to their defaults.
These settings only change the storefront widget’s text — they don’t affect email notification content, which is edited separately in Notification Settings.