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Settings → Design controls the visual style of the storefront chat widget, so it feels native to your theme rather than bolted on.
Design settings screen with fonts and color schemes

Fonts

Set separate Heading font and Body font, each with its own weight (e.g. Regular, Bold). Pick from the available web font library, or click Reset to return to the defaults.

Colors

Colors are grouped by where they apply:
GroupControls
ChatPrimary and secondary accent colors used throughout the widget
Chat widgetText color and background color of the message panel
ButtonText color and background color of action buttons (e.g. Send)
System message colorColor used for system/status messages inside the chat
Click a color swatch to open the picker, adjust as needed, and click Save. Use Reset to revert the whole color scheme to defaults.
Match your primary button color to your theme’s accent color, and keep chat widget text/background high-contrast — the widget doesn’t inherit your theme’s CSS automatically, so these settings are the only way to keep it on-brand.