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The Orders tab is your home base — every synced order and its conversation with the customer lives here.
Orders dashboard with Order Summary and Orders table

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Order Summary

A rolling 30-day snapshot of your synced orders, broken down by your merchant status:
CardMeaning
Total OrdersAll orders synced in the last 30 days
WaitingYou haven’t reviewed/responded yet
ApprovedYou’ve marked the order as accepted
RejectedYou’ve marked the order as rejected
Not StartedDefault status right after sync, before any action

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The Orders table

Each row is one synced order. Use the tabs (All, Awaiting proof, Sent, Accepted, Rejected) to filter by status, or type in the Filter orders box to search by order name, date, or customer name. Click any column header to sort. Columns:
  • Order Name — the Shopify order number
  • Date — when the order was placed
  • Customer — customer name
  • Status — Shopify’s fulfillment status (e.g. Unfulfilled)
  • Customer status — what the customer has done: Not selected, Pending, Approve, Reject
  • Merchant status — what you’ve set: Not Started, Awaiting proof, Accepted, Rejected
  • Unread message — count of unread messages from the customer
Select one or more orders with the checkboxes to use More actions, such as deleting orders from your dashboard (this only removes them from the app — it does not affect the order in Shopify).
Customer status and merchant status are tracked independently. A customer can approve a proof while you still have the order marked “Awaiting proof” until you update it — see Managing an Order.
Click any order row to open its conversation — covered in Managing an Order.