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Iconic Product Proof Manager turns order fulfillment into a conversation. Instead of chasing customization details over email, you chat with the customer directly on their order, attach a proof (an image or PDF of the finished design), and let them approve or reject it right from your store — all before you ship. It’s built for stores that sell made-to-order, personalized, or custom products — engravings, apparel prints, cakes, signage, portraits, and anything else that needs a customer sign-off before production.
Iconic Product Proof Manager dashboard inside Shopify admin

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How it works

  1. Sync orders — the app pulls new (and optionally historical) Shopify orders into a dashboard, filtered by all orders, specific products, or order tags.
  2. Chat per order — every synced order gets its own message thread. You can message the customer, and the customer can reply from a widget on your storefront.
  3. Share a proof — attach an image or PDF proof to the conversation.
  4. Get an approval — the customer approves or rejects the proof from the same widget. You track this as a Customer status, independent of your own Merchant status.
  5. Invoice and fulfill — optionally send an invoice link for extra customization charges, then fulfill the order once it’s approved.

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Where everything lives

AreaWhat it’s for
OrdersYour dashboard — synced orders, order summary, and the per-order chat
SettingsGeneral behavior, chat widget design, language/labels, order sync rules, quick responses
EmailNotification emails to customers and to you, plus custom SMTP
PlansFree and Basic plan details and usage
HelpIn-app FAQ

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Key features

Order-specific chat

A dedicated conversation thread per order, visible to you in Shopify admin and to the customer on your storefront.

Proof uploads

Attach images or PDFs to a message, with version history if you need to send a revised proof.

Approval workflow

Customers approve or reject proofs; you track merchant-side status separately (Not Started, Waiting, Accepted, Rejected).

Flexible order sync

Sync all orders, only orders containing specific products, or only orders with specific tags.

Email notifications

Automatic emails for new orders, new messages, proof revisions, and status changes — fully editable, with custom SMTP support.

Branded widget

Match the chat widget’s fonts, colors, and labels to your store, in any language.
This documentation covers the merchant-facing admin (inside Shopify) and the customer-facing chat widget on your storefront. If you’re a shopper looking for help with an order, use the Follow Up With Us widget on the store where you placed your order, or contact that store directly.