> ## Documentation Index
> Fetch the complete documentation index at: https://proof-manager-docs.geticonicapps.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> Get help from the Arham Web Works team

Iconic Product Proof Manager is built and supported by **Arham Web Works**.

## In-app support

Every screen in the app has a chat bubble in the bottom-right corner — click it to message support directly from your Shopify admin.

## Email support

Reach the team at [support@arhamwebworks.com](mailto:support@arhamwebworks.com).

<Tip>
  When reaching out, include your store's `.myshopify.com` domain and, if the issue is order-specific, the order number — this lets support look up your account and the exact order without back-and-forth.
</Tip>

## Before you contact support

A quick self-check for the most common issues:

* **Widget not showing on storefront** — confirm the Theme App Embed is enabled ([Adding the Widget to Your Theme](/storefront-widget/02-adding-the-widget)).
* **Orders not appearing in the dashboard** — check your [Order Sync](/orders/02-order-sync) rules; an order only syncs if it matches your All/Product/Tag configuration.
* **Emails not sending** — if you've configured [Custom SMTP](/email-notifications/02-custom-smtp), verify the connection again; incorrect credentials fail silently.
* **Can't upload files** — check your [storage usage](/settings/01-general-settings) against your [plan's limit](/billing/01-plans-and-pricing).